How To Fix FTVV_MESSAGES185 - Cash flow could not be generated: No customer account available

SAP Error Message - Details

• Message type: E = Error

• Message class: FTVV_MESSAGES - Reporting Financial Assets Management

• Message number: 185

• Message text: Cash flow could not be generated: No customer account available

What causes this issue?

A customer account must be assigned to the main borrower / issuer.

How to fix this error?

Select a main borrower / issuer in the partner overview and save it
again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTVV_MESSAGES185 - Cash flow could not be generated: No customer account available ?

  The SAP error message FTVV_MESSAGES185 indicates that the cash flow could not be generated because there is no customer account available. This error typically arises in the context of financial transactions or cash flow reporting when the system is unable to find a relevant customer account associated with the transaction.
  Causes:
  
  Missing Customer Master Data: The customer account may not be created in the system, or it may have been deleted or marked as inactive.
  Incorrect Account Assignment: The transaction may be incorrectly assigned to a customer account that does not exist or is not valid.
  Configuration Issues: There may be configuration issues in the cash flow management settings that prevent the system from recognizing the customer account.
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies or missing data in the customer account records.
  Transaction Type: The type of transaction being processed may not be linked to a customer account, leading to this error.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the customer account exists in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  Ensure that the customer account is active and not marked for deletion.
  
  
  
  Review Transaction Assignment:
  
  Check the transaction that is causing the error to ensure it is correctly assigned to a valid customer account.
  If necessary, reassign the transaction to the correct customer account.
  
  
  
  Configuration Review:
  
  Review the configuration settings for cash flow management to ensure that they are set up correctly to recognize customer accounts.
  Consult with your SAP configuration team to verify that all necessary settings are in place.
  
  
  
  Data Migration Check:
  
  If the issue arose after a data migration, review the migration process to ensure that all customer accounts were migrated correctly and that there are no missing records.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on cash flow management and customer account handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD10N (Customer Balance Display) and FBL5N (Customer Line Item Display) to investigate customer account details.
  SAP Notes: Check for any SAP Notes related to cash flow management and customer accounts that may address known issues or provide patches.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access customer account data and perform cash flow operations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.