How To Fix FTR_GENERAL_CORE004 - The transaction was not paid

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL_CORE - FTR_GENERAL_CORE

• Message number: 004

• Message text: The transaction was not paid

What causes this issue?

For the selected flow no payment request was created

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL_CORE004 - The transaction was not paid ?

  The SAP error message FTR_GENERAL_CORE004 ("The transaction was not paid") typically occurs in the context of financial transactions, particularly in the area of treasury and risk management. This error indicates that a financial transaction, such as a payment or a settlement, has not been completed or processed successfully.
  Causes:
  
  Incomplete Payment Process: The transaction may not have been fully processed or completed, leading to the system not recognizing it as paid.
  Incorrect Configuration: There may be issues with the configuration settings in the treasury module that prevent the transaction from being marked as paid.
  Missing Payment Information: Required payment details (like payment method, bank details, etc.) may be missing or incorrect.
  Transaction Status: The status of the transaction may not allow for it to be marked as paid (e.g., it might be in a draft or pending state).
  Authorization Issues: The user may not have the necessary permissions to execute the payment or mark the transaction as paid.
  System Errors: There could be underlying system issues or bugs that are preventing the transaction from being processed correctly.
  
  Solutions:
  
  Check Transaction Status: Verify the status of the transaction in the system. Ensure that it is not in a draft or pending state.
  Review Payment Details: Ensure that all required payment information is complete and accurate. This includes checking payment methods, bank details, and any other relevant fields.
  Reprocess the Transaction: If the transaction was not processed correctly, try to reprocess it. This may involve reversing the transaction and creating it again.
  Configuration Review: Check the configuration settings in the treasury module to ensure they are set up correctly for the type of transaction you are processing.
  User Authorizations: Ensure that the user executing the transaction has the necessary authorizations to perform payment actions.
  Consult Documentation: Refer to SAP documentation or support notes related to the error message for any specific guidance or patches that may address the issue.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a system bug or configuration issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to treasury and payment processing, such as FTR_CREATE, FTR_EDIT, and FTR_DISPLAY.
  SAP Notes: Search for SAP Notes related to the error message FTR_GENERAL_CORE004 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message FTR_GENERAL_CORE004.