How To Fix FTR_GENERAL528 - Payment amount in correspondence differs from dividend payment

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 528

• Message text: Payment amount in correspondence differs from dividend payment

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL528 - Payment amount in correspondence differs from dividend payment ?

  The SAP error message FTR_GENERAL528 indicates that there is a discrepancy between the payment amount in the correspondence and the actual dividend payment amount. This error typically arises in the context of financial transactions, particularly when dealing with financial instruments or dividend payments in SAP.
  Cause:
  
  Mismatch in Amounts: The most common cause is that the amount specified in the correspondence (such as a notification or document) does not match the amount that is being processed in the system for the dividend payment.
  Data Entry Errors: Manual entry errors can lead to discrepancies between the expected and actual amounts.
  Configuration Issues: Incorrect configuration in the financial settings or in the dividend payment process can lead to mismatches.
  Currency Differences: If the payment is being processed in different currencies, conversion issues may lead to discrepancies.
  Timing Issues: If the correspondence was generated before the final payment amount was confirmed, this could lead to differences.
  
  Solution:
  
  Verify Amounts: Check the amounts in the correspondence and compare them with the amounts in the SAP system. Ensure that they match.
  Correct Data Entry: If there are discrepancies due to manual entry, correct the amounts in the relevant documents or transactions.
  Review Configuration: Ensure that the configuration settings for dividend payments are correct. This may involve checking the settings in the Financial Accounting (FI) or Treasury (TR) modules.
  Currency Conversion: If applicable, verify that currency conversion rates are correctly applied and that the amounts are being compared in the same currency.
  Reprocess Payment: If necessary, you may need to reverse the payment and reprocess it after ensuring that all amounts are correct.
  Consult Documentation: Review SAP documentation or help resources for specific guidance related to the error message and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to financial transactions, such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), or FTR_EDIT (Edit Financial Transaction).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration issues that may be causing the error.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit the relevant financial documents.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.