How To Fix FTR0051 - Error while sending alert message. Alert was not sent.

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR0 - Treasury: Financial Transaction

• Message number: 051

• Message text: Error while sending alert message. Alert was not sent.

What causes this issue?

Due to missing container or recipient, maintain the customizing entries
for the same under the alert categories.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Call one of the following customizing activities based on a product
group:
<ZK>Treasury and Risk Management -> Transaction Manager -> General
Settings -> Correspondence -> Alert</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTR0051 - Error while sending alert message. Alert was not sent. ?

  The SAP error message FTR0051, which states "Error while sending alert message. Alert was not sent," typically occurs in the context of the SAP Treasury and Risk Management module, particularly when there is an issue with the alerting functionality. This error can arise due to various reasons, including configuration issues, system settings, or connectivity problems.
  Causes:
  
  
  Incorrect Configuration: The alert settings may not be properly configured in the system. This includes settings related to the alert management and the communication method used for sending alerts (e.g., email, SAP Business Workflow).
  
  
  Missing or Incorrect Email Settings: If the alert is supposed to be sent via email, the email configuration in the SAP system (such as SMTP settings) may be incorrect or incomplete.
  
  
  User Authorization Issues: The user or the system may not have the necessary authorizations to send alerts.
  
  
  System Connectivity Issues: There may be network issues or problems with the mail server that prevent the alert from being sent.
  
  
  Technical Errors: There could be underlying technical issues in the SAP system, such as missing components or bugs.
  
  
  Solutions:
  
  
  Check Alert Configuration: Review the configuration settings for alerts in the SAP system. Ensure that all necessary parameters are correctly set up.
  
  
  Verify Email Settings: If alerts are sent via email, check the SMTP configuration in transaction code SCOT. Ensure that the mail server settings are correct and that the system can connect to the mail server.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to send alerts. This can be checked in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  Test Connectivity: Check the network connectivity to the mail server. You can perform a test by sending a test email from the SAP system to ensure that the connection is working.
  
  
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT (SAPconnect: Administration)
  SLG1 (Application Log)
  SU53 (Authorization Check)
  
  
  
  Documentation: Review the SAP Help Portal for documentation related to alert management and configuration in the Treasury and Risk Management module.
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  
  By following these steps, you should be able to diagnose and resolve the FTR0051 error in your SAP system.