How To Fix FTPROC024 - Clarification case generated

SAP Error Message - Details

• Message type: E = Error

• Message class: FTPROC -

• Message number: 024

• Message text: Clarification case generated

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTPROC024 - Clarification case generated ?

  The SAP error message FTPROC024, which states "Clarification case generated," typically occurs in the context of the SAP Financial Supply Chain Management (FSCM) module, particularly in the area of dispute management or collections management. This message indicates that a clarification case has been created for a specific transaction or issue that requires further investigation or resolution.
  Cause:
  The error message FTPROC024 is not necessarily an error in the traditional sense but rather an informational message indicating that a clarification case has been generated. This can happen due to various reasons, such as:
  
  Discrepancies in Payment: There may be discrepancies between the payment received and the invoice amount, leading to the need for clarification.
  Customer Disputes: A customer may have raised a dispute regarding an invoice, prompting the creation of a clarification case.
  Missing Information: Incomplete or missing information related to a transaction may trigger the need for further clarification.
  System Configuration: Certain configurations in the FSCM module may automatically generate clarification cases based on predefined rules.
  
  Solution:
  To address the situation indicated by the FTPROC024 message, you can take the following steps:
  
  
  Review the Clarification Case: Access the clarification case generated in the system to understand the details and the reason for its creation. This can usually be done through the FSCM transaction codes related to dispute management or collections management.
  
  
  Investigate the Issue: Analyze the underlying issue that led to the creation of the clarification case. This may involve checking payment details, invoice amounts, customer communications, and any relevant documentation.
  
  
  Communicate with the Customer: If the clarification case is related to a customer dispute, reach out to the customer to gather more information and resolve the issue amicably.
  
  
  Update Records: Once the issue is resolved, ensure that all relevant records in the system are updated accordingly. This may include adjusting invoice amounts, updating payment records, or closing the clarification case.
  
  
  System Configuration Review: If clarification cases are being generated too frequently, consider reviewing the system configuration and rules that govern the creation of these cases. Adjustments may be necessary to reduce unnecessary cases.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FSCM, such as:
  
  FSCM_DISPUTE: For managing disputes.
  FSCM_COLL: For collections management.
  
  
  
  Documentation: Refer to SAP documentation and help resources for detailed guidance on managing clarification cases and understanding the FSCM module.
  
  
  User Training: Ensure that users involved in financial processes are trained on how to handle clarification cases effectively.
  
  
  If the issue persists or if you require further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in FSCM.