How To Fix /FTI/INTERNAL_ERROR009 - Solution is inactive and Client is productive.

SAP Error Message - Details

• Message type: E = Error

• Message class: /FTI/INTERNAL_ERROR -

• Message number: 009

• Message text: Solution is inactive and Client is productive.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /FTI/INTERNAL_ERROR009 - Solution is inactive and Client is productive. ?

  The SAP error message /FTI/INTERNAL_ERROR009 typically indicates that there is an issue with a solution that is inactive while the client is in a productive state. This error is often related to the SAP Fiori or SAP S/4HANA environments, particularly when dealing with Fiori apps or functionalities that require specific solutions to be active.
  Cause:
  
  Inactive Solution: The error suggests that a required solution or component is not activated in the system. This can happen if the solution was not properly configured or if it was intentionally deactivated for testing or development purposes.
  Client Configuration: The client you are working in is set to productive mode, which means it should have all necessary solutions and configurations active to ensure smooth operation.
  Transport Issues: Sometimes, the transport of changes from a development environment to a production environment may not have included the necessary activation of the solution.
  
  Solution:
  
  
  Activate the Solution:
  
  Go to the SAP Fiori Launchpad or the relevant transaction where the solution is managed.
  Check the status of the solution in the Solution Manager or the relevant configuration area.
  Activate the solution if it is found to be inactive.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configurations for the solution are completed.
  Review the documentation for the specific solution to ensure that all prerequisites are met.
  
  
  
  Transport Management:
  
  If the solution was recently transported, verify that the transport was successful and that all necessary objects were included.
  If needed, re-transport the solution or manually activate it in the production environment.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any steps you have already taken.
  
  
  
  Related Information:
  
  SAP Fiori: Ensure that you are familiar with the Fiori apps and their dependencies, as many Fiori functionalities rely on specific backend configurations.
  Client Management: Understand the difference between development, quality assurance, and production clients in SAP, and ensure that changes are properly managed across these environments.
  Documentation: Always refer to the official SAP documentation for the specific version of your SAP system, as procedures and functionalities may vary.
  
  By following these steps, you should be able to resolve the /FTI/INTERNAL_ERROR009 error and ensure that your SAP environment is functioning correctly.