How To Fix /FTI/CUST_ACCESS023 - Internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: /FTI/CUST_ACCESS -

• Message number: 023

• Message text: Internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /FTI/CUST_ACCESS023 - Internal error ?

  The SAP error message /FTI/CUST_ACCESS023 Internal error typically indicates an issue related to the SAP Fiori or SAP S/4HANA system, particularly in the context of accessing or processing customer-related data. This error can arise from various underlying causes, including configuration issues, data inconsistencies, or problems with the underlying database.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the Fiori launchpad or related applications can lead to this error.
  Data Inconsistencies: There may be inconsistencies in the customer master data or related tables that the system is trying to access.
  Authorization Problems: The user may not have the necessary authorizations to access certain customer data.
  System Bugs: There could be a bug in the version of SAP you are using that triggers this internal error.
  Database Issues: Problems with the database, such as corruption or connectivity issues, can also lead to internal errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Fiori applications and ensure they are set up correctly.
  Data Validation: Validate the customer master data for inconsistencies or errors. Use transaction codes like XD03 or BP to check customer data.
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access the required data.
  System Logs: Check the system logs (transaction code SLG1) for more detailed error messages that can provide insights into the root cause.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  Database Check: If you suspect database issues, work with your database administrator to check for any problems or inconsistencies in the database.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SE80 (Object Navigator), and SE37 (Function Module) for debugging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for Fiori and S/4HANA to ensure that your system is configured according to best practices.
  
  By following these steps, you should be able to diagnose and potentially resolve the /FTI/CUST_ACCESS023 Internal error.