How To Fix FTBU428 - Transfer customer account &1 to customer account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FTBU - Conversion: Treasury partner CBP messages

• Message number: 428

• Message text: Transfer customer account &1 to customer account &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FTBU428 - Transfer customer account &1 to customer account &2 ?

  The SAP error message FTBU428 typically occurs during the process of transferring customer accounts in the SAP system. This error indicates that there is an issue with the transfer of data from one customer account to another. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data between the two customer accounts, such as missing mandatory fields or discrepancies in account settings.
  Open Items: The source customer account may have open items that prevent the transfer from being completed.
  Account Type Restrictions: The accounts involved may have different types or statuses that do not allow for a transfer.
  Authorization Issues: The user attempting the transfer may not have the necessary authorizations to perform the operation.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the transfer of customer accounts.
  
  Solution:
  
  Check Open Items: Ensure that there are no open items in the source customer account. If there are, they need to be cleared or settled before the transfer can proceed.
  Verify Data Consistency: Review the data in both customer accounts to ensure that all required fields are filled out correctly and that there are no discrepancies.
  Review Account Types: Confirm that both customer accounts are of compatible types and statuses for the transfer.
  Authorization Check: Ensure that the user has the necessary permissions to perform the transfer. This may involve checking user roles and authorizations in the SAP system.
  Consult Configuration Settings: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to customer account transfers.
  Use Transaction Codes: Utilize relevant transaction codes (like FD02 for changing customer master data) to check the details of the customer accounts involved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FTBU428 error. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to SAP documentation for detailed procedures on transferring customer accounts and the prerequisites for such operations.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the FTBU428 error and implement a solution to successfully transfer the customer accounts.