How To Fix FT162 - Customer & has not been created

SAP Error Message - Details

• Message type: E = Error

• Message class: FT - FI Table Maintenance Error Messages

• Message number: 162

• Message text: Customer & has not been created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FT162 - Customer & has not been created ?

  The SAP error message FT162, which states "Customer & has not been created," typically occurs when you attempt to perform an operation related to a customer account that does not exist in the system. This can happen in various contexts, such as when trying to create a sales order, invoice, or any other transaction that requires a customer record.
  Cause:
  
  Customer Not Created: The most straightforward reason is that the customer account has not been created in the SAP system.
  Incorrect Customer Number: You may be using an incorrect customer number or reference that does not match any existing customer in the database.
  Data Synchronization Issues: If your organization uses multiple systems or has recently migrated data, there may be synchronization issues leading to missing customer records.
  Authorization Issues: Sometimes, the user may not have the necessary permissions to view or create customer records.
  
  Solution:
  
  
  Create the Customer: If the customer does not exist, you will need to create a new customer record. This can typically be done through the transaction code XD01 (for creating a customer in the general data) or VD01 (for creating a customer in sales area data).
  
  Ensure you have all the necessary information, such as customer name, address, and other relevant details.
  
  
  
  Verify Customer Number: Double-check the customer number you are using. Make sure it is entered correctly and corresponds to an existing customer in the system.
  
  
  Check Data Synchronization: If your organization has recently migrated data or is using multiple systems, verify that the customer data is synchronized across all platforms.
  
  
  Review Authorizations: Ensure that you have the necessary permissions to create or access customer records. If you suspect an authorization issue, contact your SAP security administrator.
  
  
  Consult with IT Support: If the issue persists after checking the above points, it may be beneficial to consult with your IT support team or SAP Basis team for further investigation.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD01 - Create Customer (General Data)
  VD01 - Create Customer (Sales Area Data)
  XD02 - Change Customer
  VD02 - Change Customer (Sales Area Data)
  XD03 - Display Customer
  VD03 - Display Customer (Sales Area Data)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed instructions on customer master data management.
  
  
  User Training: Ensure that users are trained on how to properly create and manage customer records in SAP to avoid similar issues in the future.
  
  
  By following these steps, you should be able to resolve the FT162 error and successfully manage customer records in SAP.