How To Fix FSSC_RDS109 - User &1 does not exist in CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_RDS - Financial Shared Service Center, RDS

• Message number: 109

• Message text: User &1 does not exist in CRM system

What causes this issue?

You entered a user that does not exist in the system.

System Response

The system does not assign the user to the organization structure. The
system does not create the corresponding business partner.

How to fix this error?

You can select an existing user from the list.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_RDS109 - User &1 does not exist in CRM system ?

  The SAP error message FSSC_RDS109 indicates that a user specified in a transaction or process does not exist in the CRM (Customer Relationship Management) system. This error typically arises in scenarios where user data is being synchronized or accessed between different SAP systems, such as SAP ERP and SAP CRM.
  Cause:
  
  User Not Created: The user ID specified does not exist in the CRM system.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced.
  User Deactivation: The user might have been deactivated or deleted in the CRM system.
  System Configuration Issues: There may be issues with the configuration or integration between the ERP and CRM systems.
  Authorization Issues: The user may not have the necessary authorizations to access the CRM system.
  
  Solution:
  
  
  Verify User Existence:
  
  Check if the user ID exists in the CRM system. You can do this by navigating to the user management area in the CRM system (transaction code SU01).
  
  
  
  Create User:
  
  If the user does not exist, create the user in the CRM system using transaction code SU01. Ensure that all necessary roles and authorizations are assigned.
  
  
  
  Check User Status:
  
  If the user exists but is inactive, reactivate the user account in the CRM system.
  
  
  
  Correct User ID:
  
  Ensure that the user ID being referenced is correct. Check for any typos or discrepancies.
  
  
  
  Integration Check:
  
  If the error occurs during data transfer between systems, check the integration settings and ensure that the user data is being synchronized correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the actions they are attempting in the CRM system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error for any specific guidance or patches that may be applicable.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  PFCG: Role Maintenance (to check roles assigned to the user)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP's support portal for further assistance.
  
  
  By following these steps, you should be able to resolve the FSSC_RDS109 error and ensure that the user can access the CRM system as intended.