How To Fix FSSC_E2E011 - No service request open; cannot receive information from service request

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_E2E - Message class for FSSC End To End

• Message number: 011

• Message text: No service request open; cannot receive information from service request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_E2E011 - No service request open; cannot receive information from service request ?

  The SAP error message FSSC_E2E011 indicates that there is no open service request available for the operation you are trying to perform. This error typically occurs in the context of SAP's Financial Supply Chain Management (FSCM) or related modules where service requests are used to manage and track customer inquiries or issues.
  Cause:
  
  No Open Service Request: The primary cause of this error is that there are no active or open service requests in the system for the specific customer or transaction you are trying to access.
  Incorrect Configuration: There may be configuration issues in the system that prevent the creation or tracking of service requests.
  User Permissions: The user may not have the necessary permissions to view or create service requests.
  Data Entry Errors: There could be errors in the data entry process that lead to the system not recognizing any open service requests.
  
  Solution:
  
  
  Check for Open Service Requests: 
  
  Navigate to the service request management area in SAP and verify if there are any open service requests for the relevant customer or transaction.
  If there are no open requests, you may need to create a new service request.
  
  
  
  Create a New Service Request: 
  
  If you need to address an issue, create a new service request in the system. Ensure that all required fields are filled out correctly.
  
  
  
  Review User Permissions: 
  
  Check if the user has the necessary permissions to access service requests. If not, contact your SAP administrator to adjust the user roles and permissions.
  
  
  
  Configuration Review: 
  
  If the issue persists, review the configuration settings related to service requests in your SAP system. Ensure that the service request functionality is properly set up.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidance on managing service requests in your version of SAP.
  
  
  
  Contact SAP Support: 
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing service requests, such as CRM_DNO_MON for monitoring service requests.
  SAP Notes: Check for any SAP Notes related to this error message that may provide additional insights or patches.
  Training and Documentation: Ensure that users are trained on how to properly create and manage service requests within the SAP system.
  
  By following these steps, you should be able to address the error message FSSC_E2E011 and ensure that service requests are properly managed in your SAP environment.