How To Fix FSSC_CUST_MSG002 - Error while accessing AIC customizing shared memory

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_CUST_MSG - FSSC - Messages for Customizing

• Message number: 002

• Message text: Error while accessing AIC customizing shared memory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_CUST_MSG002 - Error while accessing AIC customizing shared memory ?

  The SAP error message FSSC_CUST_MSG002 indicates that there is an issue while accessing the AIC (Advanced Intercompany) customizing shared memory. This error typically arises in the context of financial processes, particularly when dealing with intercompany transactions and configurations.
  Cause:
  The error can be caused by several factors, including:
  
  Shared Memory Issues: The shared memory segment used for AIC customizing might be locked, corrupted, or not properly initialized.
  Configuration Errors: There may be inconsistencies or errors in the AIC configuration settings.
  System Performance: High system load or performance issues can lead to timeouts or failures in accessing shared memory.
  Authorization Issues: The user may not have the necessary authorizations to access the AIC customizing settings.
  Transport Issues: If recent changes were transported to the system, there might be inconsistencies in the customizing settings.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check Shared Memory:
  
  Use transaction code SM12 to check for any locks on the shared memory. If you find any locks that shouldn't be there, you can delete them.
  Use transaction code SM21 to check the system log for any related errors or warnings.
  
  
  
  Review Configuration:
  
  Go through the AIC customizing settings in transaction SPRO and ensure that all configurations are correct and consistent.
  If you have recently made changes, consider reverting them to see if the error persists.
  
  
  
  System Performance:
  
  Monitor system performance using transaction ST03N or ST06 to identify any bottlenecks or high resource usage that could be affecting shared memory access.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access AIC customizing. You can check this in transaction SU53 after the error occurs.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs for any errors or inconsistencies. You may need to re-import the transport or correct any issues.
  
  
  
  Restart the Application Server:
  
  If the issue persists, consider restarting the application server to clear any potential memory issues.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: SM12 (Lock Entries), SM21 (System Log), SPRO (Customizing), SU53 (Authorization Check), ST03N (Workload Analysis), ST06 (Operating System Monitor).
  SAP Support: If the issue cannot be resolved with the above steps, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the FSSC_CUST_MSG002 error effectively.