How To Fix FSL_UTILITIES011 - Not possible to read payload of ECH entry (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: FSL_UTILITIES -

• Message number: 011

• Message text: Not possible to read payload of ECH entry (see long text)

What causes this issue?

The system cannot interpret the payload belonging to the selected
postprocessing order. The probable cause is that the order was created
before the upgrade of the software component SAP Banking Services
(FSAPPL). For more detailed information, see SAP Note 1315677.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the process that resulted in creation of the postprocessing order
again.
Select the order that cannot be processed in the list overview.
Close it using the context menu entry "Complete".
If a confirmation prompt appears, confirm with "Yes".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSL_UTILITIES011 - Not possible to read payload of ECH entry (see long text) ?

  The SAP error message FSL_UTILITIES011 indicates that the system is unable to read the payload of an ECH (Event Change History) entry. This error typically occurs in the context of SAP's Event Management or related modules where event data is processed.
  Cause:
  The error can be caused by several factors, including:
  
  Data Corruption: The ECH entry may be corrupted or incomplete, preventing the system from reading the payload.
  Authorization Issues: The user may not have the necessary authorizations to access the ECH entry.
  Configuration Issues: There may be configuration problems in the Event Management settings or related modules.
  Database Issues: There could be underlying database issues, such as missing entries or problems with the database connection.
  System Bugs: There may be bugs in the SAP system that affect the reading of ECH entries.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Integrity:
  
  Verify the integrity of the ECH entries. You may need to check the database directly or use SAP transaction codes like SE11 or SE16 to inspect the relevant tables.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the ECH entries. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Check Configuration:
  
  Review the configuration settings for Event Management and related modules. Ensure that all necessary settings are correctly configured.
  
  
  
  Database Consistency Check:
  
  Perform a consistency check on the database. You can use transaction DB02 to check for any inconsistencies or issues.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal. There may be specific notes addressing this error or providing patches or updates.
  If the issue persists, consider reaching out to SAP Support for assistance.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Testing:
  
  If possible, try to replicate the issue in a test environment to better understand the conditions under which the error occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SE11 (Data Dictionary), SE16 (Data Browser), and DB02 (Database Performance).
  Documentation: Review SAP documentation related to Event Management and ECH processing for more insights into how these components work.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the FSL_UTILITIES011 error in your SAP system.