How To Fix FSL_UTILITIES011 - Not possible to read payload of ECH entry (see long text)

FSL_UTILITIES011 - Overview

• Message type: E = Error

• Message class: FSL_UTILITIES -

• Message number: 011

• Message text: Not possible to read payload of ECH entry (see long text)

What causes this issue?

The system cannot interpret the payload belonging to the selected
postprocessing order. The probable cause is that the order was created
before the upgrade of the software component SAP Banking Services
(FSAPPL). For more detailed information, see SAP Note 1315677.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the process that resulted in creation of the postprocessing order
again.
Select the order that cannot be processed in the list overview.
Close it using the context menu entry "Complete".
If a confirmation prompt appears, confirm with "Yes".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSL_UTILITIES011 - Not possible to read payload of ECH entry (see long text) ?

  The SAP error message FSL_UTILITIES011 indicates that the system is unable to read the payload of an ECH (Event Change History) entry. This error typically occurs in the context of SAP's Event Management or related modules where event data is processed.
  
  Cause:
  The error can be caused by several factors, including:
  
  Data Corruption: The ECH entry may be corrupted or incomplete, preventing the system from reading the payload.
  Authorization Issues: The user may not have the necessary authorizations to access the ECH entry.
  
  Configuration Issues: There may be configuration problems in the Event Management settings or related modules.
  Database Issues: There could be underlying database issues, such as missing entries or problems with the database connection.
  System Bugs: There may be bugs in the SAP system that affect the reading of ECH entries.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Data Integrity:
  
  Verify the integrity of the ECH entries. You may need to check the database