How To Fix FSL_APPL023 - You have not configured the RFC destination for CRM system; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: FSL_APPL - Messages for FSL Agency Business Application

• Message number: 023

• Message text: You have not configured the RFC destination for CRM system; see long text

What causes this issue?

You have not configured the RFC destination for the connected CRM
system.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Call transaction SE16.
Enter the table <LB>CRMRFCPAR</> in the input field.
Create an entry for the user CRM: <LS>CONSUMER</> = <LB>CRM</>
In the <LS>RFCDEST </>field, enter the RFC destination for the connected
CRM system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSL_APPL023 - You have not configured the RFC destination for CRM system; see long text ?

  The SAP error message FSL_APPL023 indicates that there is an issue with the configuration of the RFC (Remote Function Call) destination for the CRM (Customer Relationship Management) system. This error typically arises when the system is trying to communicate with the CRM system but cannot find the necessary configuration to establish the connection.
  Cause:
  The primary cause of this error is that the RFC destination required for communication between the SAP system (like ERP or S/4HANA) and the CRM system has not been set up or is incorrectly configured. This can happen due to:
  
  Missing RFC Destination: The RFC destination for the CRM system has not been created in the SAP system.
  Incorrect Configuration: The existing RFC destination may be incorrectly configured (e.g., wrong connection parameters, incorrect user credentials).
  Authorization Issues: The user credentials used in the RFC destination may not have the necessary authorizations to access the CRM system.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Create or Verify RFC Destination:
  
  Go to transaction SM59 in the SAP GUI.
  Check if the RFC destination for the CRM system exists. If it does not, create a new RFC destination.
  If it exists, verify the configuration settings:
  
  Ensure the connection type is set correctly (usually "3" for TCP/IP connections).
  Check the target host and service (port) settings.
  Ensure that the user credentials (username and password) are correct and have the necessary authorizations.
  
  
  
  
  
  Test the RFC Connection:
  
  In transaction SM59, select the RFC destination and click on the "Connection Test" button to verify that the connection can be established successfully.
  If the test fails, review the error message for further troubleshooting.
  
  
  
  Check Authorizations:
  
  Ensure that the user specified in the RFC destination has the necessary authorizations to access the CRM system. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any additional error messages that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any additional configuration steps that may be required.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: RFC Destinations (Display/Maintain)
  SM21: System Log
  SU01: User Maintenance (to check user authorizations)
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to RFC configuration and CRM integration.
  
  
  Integration Scenarios: If you are working with specific integration scenarios (like SAP Cloud Platform Integration), ensure that the necessary configurations are also set up in those environments.
  
  
  By following these steps, you should be able to resolve the FSL_APPL023 error and establish a successful connection to the CRM system.