How To Fix /FSIH/MSG_INSURANCE013 - Insurance master data system is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /FSIH/MSG_INSURANCE -

• Message number: 013

• Message text: Insurance master data system is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /FSIH/MSG_INSURANCE013 - Insurance master data system is not available ?

  The SAP error message /FSIH/MSG_INSURANCE013 indicating that the "Insurance master data system is not available" typically arises in the context of the SAP Insurance module. This error suggests that the system responsible for managing insurance master data is either down, not properly configured, or inaccessible for some reason.
  Causes:
  
  System Downtime: The insurance master data system may be undergoing maintenance or experiencing downtime.
  Configuration Issues: There may be configuration issues in the SAP system that prevent it from connecting to the insurance master data system.
  Network Issues: Network connectivity problems could be preventing access to the insurance master data system.
  Authorization Issues: The user may not have the necessary authorizations to access the insurance master data system.
  Integration Issues: If the insurance master data is integrated with other systems, issues in those systems could affect availability.
  
  Solutions:
  
  Check System Status: Verify if the insurance master data system is up and running. If it is down, coordinate with the IT team to resolve the issue.
  Review Configuration: Check the configuration settings in SAP to ensure that the connection to the insurance master data system is correctly set up.
  Network Troubleshooting: Ensure that there are no network issues preventing access to the insurance master data system. This may involve checking firewalls, VPNs, or other network settings.
  User Authorizations: Confirm that the user encountering the error has the necessary authorizations to access the insurance master data system. If not, work with your SAP security team to grant the required permissions.
  Integration Checks: If the insurance master data system is integrated with other systems, check those systems for any issues that may be affecting the connection.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: Review system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  Documentation: Refer to the SAP documentation for the insurance module to understand the expected configuration and integration points.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.