How To Fix FSCM_MSG009 - Dispute case &1 is deleted for the search using the search service

SAP Error Message - Details

• Message type: E = Error

• Message class: FSCM_MSG - FSCM: Messages for Mapping

• Message number: 009

• Message text: Dispute case &1 is deleted for the search using the search service

What causes this issue?

The dispute case is deleted for the search using the search service, as
you can only find dispute cases using the search service for which the
customer number or the company code have been entered. The other dispute
cases are not considered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSCM_MSG009 - Dispute case &1 is deleted for the search using the search service ?

  The SAP error message FSCM_MSG009 indicates that a dispute case you are trying to access has been deleted. This error typically arises in the context of SAP's Financial Supply Chain Management (FSCM) module, particularly when dealing with dispute management.
  Cause:
  
  Deleted Dispute Case: The most straightforward cause is that the dispute case you are trying to search for has been deleted from the system. This could happen due to data cleanup processes or manual deletion by users with the appropriate permissions.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view certain dispute cases, leading to confusion about whether the case exists or has been deleted.
  Data Synchronization Issues: If there are issues with data synchronization between different systems or modules, it might lead to discrepancies in the availability of dispute cases.
  
  Solution:
  
  Verify Deletion: Check the status of the dispute case in the system. If it has indeed been deleted, you may need to retrieve it from an archive or restore it if your organization has a backup process in place.
  Check Authorizations: Ensure that the user has the necessary permissions to view the dispute cases. You may need to consult with your SAP security team to verify and adjust user roles and authorizations.
  Consult Logs: Review system logs or change logs to see if there is any record of the deletion and who performed it. This can help in understanding the context of the deletion.
  Recreate the Case: If the case is permanently deleted and cannot be restored, you may need to recreate the dispute case if it is still relevant.
  Contact Support: If the issue persists or if you suspect a system error, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to dispute management and error handling in FSCM for more context and best practices.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the FSCM_MSG009 error effectively.