How To Fix FSBP_FS_ATTRIBUTES029 - Date &1 of last customer contact cannot be backdated

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_FS_ATTRIBUTES - Financial Services Specific Data

• Message number: 029

• Message text: Date &1 of last customer contact cannot be backdated

What causes this issue?

When you update the date of last customer contact the new date should be
more recent then the date that is already entered for last customer
contact.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Change the date of last customer contact only to a date that is more
recent than the last date that was entered in this field. However, the
date of last customer contact cannot be more recent than the current
system date.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_FS_ATTRIBUTES029 - Date &1 of last customer contact cannot be backdated ?

  The SAP error message FSBP_FS_ATTRIBUTES029 indicates that there is an issue with the date of the last customer contact being backdated. This typically occurs in the context of managing customer interactions and records within the SAP system, particularly in the Financial Services sector.
  Cause:
  The error arises when a user attempts to enter a date for the last customer contact that is earlier than the current date or the date of the last transaction. SAP has built-in validation rules to prevent backdating of certain fields to maintain data integrity and compliance with business processes.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Date Entry: Ensure that the date you are trying to enter for the last customer contact is not earlier than the current date. If it is, update it to a valid date (i.e., today or a future date).
  
  
  Review Business Rules: Understand the business rules and policies regarding customer contact dates in your organization. If backdating is necessary for specific reasons, consult with your SAP administrator or business process owner to see if exceptions can be made.
  
  
  System Configuration: If backdating is a requirement for your business process, it may be necessary to adjust the system configuration. This would typically involve working with your SAP Basis or functional consultant to modify the validation rules.
  
  
  User Training: Ensure that users are trained on the correct procedures for entering customer contact dates to avoid this error in the future.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. Sometimes, SAP releases notes that provide additional context or solutions for specific error messages.
  Documentation: Review the SAP documentation related to customer relationship management (CRM) and financial services to understand how date fields are managed.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to resolve the error and ensure that customer contact dates are entered correctly in the system.