How To Fix FSBP_ESAMAP025 - CTI = "false" is not supported for the information message

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_ESAMAP - Mapping of ESA Services

• Message number: 025

• Message text: CTI = "false" is not supported for the information message

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_ESAMAP025 - CTI = "false" is not supported for the information message ?

  The SAP error message FSBP_ESAMAP025 typically relates to issues with the integration of SAP systems, particularly in the context of Financial Services or Banking applications. The specific message "CTI = 'false' is not supported for the information message" indicates that there is a configuration or compatibility issue regarding the CTI (Computer Telephony Integration) settings.
  Cause:
  
  CTI Configuration: The error suggests that the system is trying to process a message or transaction where CTI is expected to be enabled, but it is currently set to 'false'. This could be due to incorrect configuration settings in the SAP system or the CTI integration.
  Incompatibility: The version of the SAP system or the CTI software may not support the current configuration, leading to this error.
  Missing Parameters: Required parameters for CTI integration may not be set correctly, leading to the system not recognizing the CTI settings.
  
  Solution:
  
  Check CTI Settings: Review the CTI configuration in the SAP system. Ensure that the CTI settings are correctly configured and that CTI is enabled if it is required for the specific transaction or message.
  Update Configuration: If CTI is not needed for the specific process, you may need to adjust the configuration to allow for 'false' settings. This may involve changing settings in the SAP system or the CTI software.
  Consult Documentation: Refer to the SAP documentation or the CTI integration guide for specific instructions on how to configure CTI settings properly.
  System Update: Ensure that both the SAP system and the CTI software are up to date. Sometimes, compatibility issues arise from using outdated versions.
  Contact Support: If the issue persists, consider reaching out to SAP support or your CTI vendor for assistance. They may have specific patches or updates that can resolve the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide solutions or workarounds for specific error messages.
  CTI Documentation: Review the documentation for the CTI system you are using to ensure that all necessary configurations are in place.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.