How To Fix FSBP_CRM_INBOUND010 - You can transfer either a CTI or action codes for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CRM_INBOUND -

• Message number: 010

• Message text: You can transfer either a CTI or action codes for &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CRM_INBOUND010 - You can transfer either a CTI or action codes for &1 ?

  The SAP error message FSBP_CRM_INBOUND010 typically occurs in the context of integrating SAP CRM with a Computer Telephony Integration (CTI) system. This error indicates that there is a conflict in the data being transferred, specifically that the system is receiving both CTI codes and action codes for the same transaction, which is not allowed.
  Cause:
  The error arises when:
  
  The inbound message from the CTI system contains both CTI codes (which are used to identify specific telephony actions) and action codes (which are used to trigger specific actions in the CRM system).
  The system is designed to accept either CTI codes or action codes, but not both simultaneously for the same transaction.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Inbound Message: Review the data being sent from the CTI system to ensure that it contains either CTI codes or action codes, but not both. You may need to modify the configuration or the logic in the CTI system to ensure that only one type of code is sent.
  
  
  Modify the Integration Logic: If you have control over the integration logic, ensure that the logic correctly distinguishes between when to send CTI codes and when to send action codes. This may involve adjusting the mapping or transformation rules in the middleware or integration layer.
  
  
  Consult Documentation: Refer to the SAP documentation for the specific version you are using to understand the expected format and requirements for inbound messages. This can provide insights into how to structure the data correctly.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the error does not occur again and that the integration works as expected.
  
  
  Error Logging: Implement error logging to capture instances of this error in the future, which can help in diagnosing issues more quickly.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  CTI Configuration: Review the configuration settings for your CTI integration in SAP CRM to ensure that they are set up correctly.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your system administrator for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.