How To Fix FSBP_CC_GUI040 - Case &1 does not have status "Completed"; it cannot be reset

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP_CC_GUI - Messages for Data Cleansing Screen

• Message number: 040

• Message text: Case &1 does not have status "Completed"; it cannot be reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP_CC_GUI040 - Case &1 does not have status "Completed"; it cannot be reset ?

  The SAP error message FSBP_CC_GUI040 indicates that a specific case (identified by the case number &1) cannot be reset because it does not have the status "Completed." This error typically occurs in the context of case management within SAP, particularly in the Financial Services sector, where cases are often tracked and managed through various statuses.
  Cause:
  
  Case Status: The primary cause of this error is that the case you are trying to reset is not in the "Completed" status. Cases usually go through various statuses (e.g., Open, In Progress, Completed, Closed), and only those that are completed can be reset.
  Business Logic: There may be business rules or logic in place that prevent resetting cases that are not fully processed or completed.
  Data Integrity: The system may be enforcing data integrity rules to ensure that only valid cases can be reset, preventing potential data inconsistencies.
  
  Solution:
  
  Check Case Status: Verify the current status of the case. You can do this by navigating to the case management screen and checking the status of the case with the given case number.
  Complete the Case: If the case is not completed, you may need to complete the necessary steps to finalize the case. This could involve processing transactions, approvals, or other actions required to move the case to the "Completed" status.
  Consult Documentation: Review any relevant documentation or guidelines related to case management in your organization to understand the required steps for completing a case.
  Contact Support: If you believe the case should be in a "Completed" status but is not, or if you encounter issues completing the case, consider reaching out to your SAP support team or system administrator for assistance.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes for case management in SAP, such as FSBP (Financial Services Case Management).
  User Roles and Permissions: Ensure that you have the necessary permissions to change the status of the case. Sometimes, user roles can restrict actions based on the current status of a case.
  Training and Resources: If you are new to SAP case management, consider seeking training or resources that can help you understand the workflow and status management better.
  
  By following these steps, you should be able to address the error message and manage the case appropriately.