How To Fix FSBP220 - Undesirable Customer checkbox is not selected

SAP Error Message - Details

• Message type: E = Error

• Message class: FSBP -

• Message number: 220

• Message text: Undesirable Customer checkbox is not selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSBP220 - Undesirable Customer checkbox is not selected ?

  The SAP error message FSBP220, which states "Undesirable Customer checkbox is not selected," typically occurs in the context of customer master data management within the SAP system. This error indicates that a customer has been flagged as undesirable, and the system is preventing certain transactions or actions from being completed until this issue is resolved.
  Cause:
  
  Undesirable Customer Flag: The customer in question has been marked as undesirable in the customer master data. This flag is often used to prevent business transactions with customers who have a history of payment issues, fraud, or other undesirable behaviors.
  Configuration Settings: The system may have specific configuration settings that enforce checks on customer status before allowing certain transactions.
  
  Solution:
  To resolve the FSBP220 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data (transaction code XD03 for display).
  Check the "General Data" and "Company Code Data" sections for the "Undesirable Customer" checkbox.
  If the checkbox is selected, you may need to uncheck it if the customer is no longer considered undesirable.
  
  
  
  Authorization:
  
  Ensure that you have the necessary authorization to modify customer master data. If you do not have the required permissions, contact your SAP administrator or the relevant department.
  
  
  
  Consult with Relevant Departments:
  
  If the customer is still considered undesirable, consult with the finance or compliance department to understand the implications of unchecking this box. There may be valid reasons for the flag that need to be considered.
  
  
  
  Transaction Restrictions:
  
  If the customer is flagged as undesirable, you may need to follow internal procedures to review the customer's status before proceeding with transactions.
  
  
  
  Documentation:
  
  Ensure that any changes made to the customer status are documented according to your organization's policies.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific updates or patches related to this error message. SAP frequently updates its software, and there may be relevant notes that provide additional context or solutions.
  User Manuals: Refer to SAP user manuals or training materials for guidance on managing customer master data and understanding the implications of the undesirable customer flag.
  Support: If the issue persists or if you need further assistance, consider reaching out to SAP support or your internal IT support team for help.
  
  By following these steps, you should be able to address the FSBP220 error and manage the customer status appropriately within your SAP system.