How To Fix FQ802 - External document number being deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 802

• Message text: External document number being deleted

What causes this issue?

You specified a document number when creating a payment request.
However, only internal number assignment is supported.

System Response

The external document number is deleted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ802 - External document number being deleted ?

  The SAP error message FQ802, which states "External document number being deleted," typically occurs in the context of financial document processing, particularly when dealing with external documents such as invoices or payment documents. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Causes of Error FQ802
  
  
  Deletion of External Document: The most common cause is that the external document number (like an invoice or payment reference) has been deleted or is no longer available in the system.
  
  
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in related tables or incorrect references.
  
  
  Authorization Issues: The user may not have the necessary permissions to access or process the external document.
  
  
  Configuration Issues: Incorrect configuration settings in the financial module or document management system can lead to this error.
  
  
  Document Status: The document may be in a status that does not allow further processing, such as being marked for deletion or already deleted.
  
  
  Solutions to Error FQ802
  
  
  Check Document Status: Verify the status of the external document number in the system. Ensure that it is not marked for deletion or already deleted.
  
  
  Recreate the Document: If the document has been deleted, you may need to recreate it or restore it from a backup if possible.
  
  
  Data Consistency Check: Run consistency checks on the relevant tables to identify and resolve any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the database tables.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and process the external document. This may involve checking user roles and permissions in the SAP system.
  
  
  Configuration Review: Review the configuration settings related to document processing in the financial module. Ensure that all settings are correctly configured.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including transaction codes, document numbers, and any relevant logs.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB02 (Change Document), and FBL1N (Vendor Line Item Display) to investigate the document further.
  SAP Documentation: Review SAP documentation related to financial document processing for additional insights and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the FQ802 error effectively.