How To Fix FQ464 - Overpayment occurs but overpayments are not processed

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 464

• Message text: Overpayment occurs but overpayments are not processed

What causes this issue?

There is an overpayment, but you have not selected editing overpayments
on the selection screen Edit small amounts.

System Response

The overpayment is not further processed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ464 - Overpayment occurs but overpayments are not processed ?

  The SAP error message FQ464 indicates that there is an overpayment situation in the system, but the system is configured not to process overpayments. This typically occurs in the context of accounts receivable or accounts payable when a payment exceeds the amount due.
  Cause:
  
  Overpayment Situation: The primary cause of this error is that a payment has been made that exceeds the invoice amount or the total amount due.
  Configuration Settings: The system may be configured to not allow processing of overpayments. This could be due to specific settings in the financial module that restrict how overpayments are handled.
  Payment Terms: The payment terms associated with the invoice may not allow for overpayments to be processed.
  Document Type: The document type used for the transaction may not support overpayment processing.
  
  Solution:
  
  Review Payment Details: Check the payment details to confirm that an overpayment has indeed occurred. Verify the invoice amount and the payment amount.
  Adjust Payment: If the overpayment is not intended, adjust the payment to match the invoice amount. This may involve reversing the payment or issuing a refund.
  Configuration Changes: If overpayments are a common occurrence and should be processed, consider reviewing and adjusting the configuration settings in the SAP system. This may involve:
  
  Changing the settings in the financial accounting module to allow for overpayments.
  Adjusting the payment terms to accommodate overpayments.
  Ensuring that the document type used allows for overpayment processing.
  
  
  Consult Documentation: Refer to SAP documentation or consult with your SAP administrator to understand the specific configuration settings that may be causing this issue.
  User Training: Ensure that users are trained on how to handle overpayments correctly to avoid this error in the future.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on handling overpayments.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to review the related documents.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it involves complex configuration changes.
  
  By following these steps, you should be able to resolve the FQ464 error and manage overpayments effectively within your SAP system.