How To Fix FPM_DEMO_SCENARIO021 - Enter complete credit card details

SAP Error Message - Details

• Message type: E = Error

• Message class: FPM_DEMO_SCENARIO - FPM Demo Scenario Message Class

• Message number: 021

• Message text: Enter complete credit card details

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FPM_DEMO_SCENARIO021 - Enter complete credit card details ?

  The SAP error message "FPM_DEMO_SCENARIO021 Enter complete credit card details" typically occurs in the context of a Financial Process Management (FPM) application, particularly when dealing with credit card transactions. This error indicates that the system requires complete and valid credit card information to proceed with a transaction or process.
  Cause:
  The error is triggered when the user attempts to submit a form or transaction that involves credit card details, but one or more required fields are incomplete or incorrectly filled. Common reasons for this error include:
  
  Missing Information: Required fields such as credit card number, expiration date, CVV, or cardholder name are not filled out.
  Invalid Format: The information entered does not conform to the expected format (e.g., incorrect number of digits for the credit card number).
  Field Validation: The system has built-in validation rules that are not met, such as the credit card number not passing the Luhn algorithm check.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check Required Fields: Ensure that all required fields for credit card information are filled out completely. This typically includes:
  
  Credit Card Number
  Expiration Date
  CVV (Card Verification Value)
  Cardholder Name
  
  
  
  Validate Input Format: Make sure that the information entered is in the correct format. For example:
  
  Credit card numbers should be numeric and typically 16 digits long (depending on the card type).
  Expiration dates should be in the format MM/YY or MM/YYYY.
  CVV should be a 3 or 4 digit number, depending on the card type.
  
  
  
  Review Error Messages: If the system provides specific error messages for each field, review them to identify which field(s) are causing the issue.
  
  
  Consult Documentation: If you are unsure about the required fields or formats, consult the relevant SAP documentation or user guides for the FPM application you are using.
  
  
  Test with Valid Data: If possible, test the form with known valid credit card details to ensure that the system processes them correctly.
  
  
  Related Information:
  
  SAP FPM Documentation: Refer to the official SAP documentation for Financial Process Management for detailed information on handling credit card transactions.
  User Training: Ensure that users are trained on how to correctly enter credit card information in the system.
  System Configuration: If the issue persists, it may be necessary to check the system configuration or consult with your SAP administrator to ensure that the FPM application is set up correctly to handle credit card transactions.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.