How To Fix FPB_LAUNCHPAD_CUST032 - Information not possible on account of an internal error

SAP Error Message - Details

• Message type: E = Error

• Message class: FPB_LAUNCHPAD_CUST - Messages for Customizing of Report Launchpad

• Message number: 032

• Message text: Information not possible on account of an internal error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FPB_LAUNCHPAD_CUST032 - Information not possible on account of an internal error ?

  The SAP error message FPB_LAUNCHPAD_CUST032 typically indicates that there is an internal error preventing the system from retrieving or displaying information in the launchpad. This error can arise from various underlying issues, including configuration problems, data inconsistencies, or system performance issues.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the launchpad configuration or user roles may lead to this error.
  Data Inconsistencies: Missing or corrupted data in the backend systems can cause the launchpad to fail in retrieving necessary information.
  Authorization Problems: The user may not have the required authorizations to access certain data or functionalities.
  System Performance: High load on the system or performance issues can lead to timeouts or failures in data retrieval.
  Software Bugs: There may be bugs in the version of the software you are using that could lead to this error.
  
  Solutions:
  
  Check Configuration: Review the launchpad configuration settings to ensure they are set up correctly. This includes checking the roles and authorizations assigned to users.
  Data Validation: Verify the integrity of the data in the backend systems. Look for any inconsistencies or missing entries that could be causing the issue.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the required data and functionalities.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Check for Updates: Look for any available patches or updates for your SAP system that may address known bugs related to this error.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for the launchpad and related components to ensure compliance with best practices.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the FPB_LAUNCHPAD_CUST032 error.