How To Fix FOT_B2A428 - Application for company code & is currently locked by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: FOT_B2A - Messages Administration Report Electronic Data Transmission

• Message number: 428

• Message text: Application for company code & is currently locked by user &

What causes this issue?

DEFINE &USER& = &V2&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FOT_B2A428 - Application for company code & is currently locked by user & ?

  The SAP error message FOT_B2A428 indicates that an application for a specific company code is currently locked by a user. This typically occurs in the context of financial transactions or processes where multiple users may be trying to access or modify the same data simultaneously.
  Cause:
  
  User Lock: The application is locked because another user is currently processing or has opened the application for that specific company code.
  Session Timeout: A user may have left the application open, and due to inactivity, the session has not been properly closed.
  System Error: Sometimes, a system error or crash can leave a lock in place, preventing other users from accessing the application.
  
  Solution:
  
  
  Identify the Locking User:
  
  Use transaction code SM12 to view the list of locked entries. You can filter by the user ID or the company code to find out who is holding the lock.
  
  
  
  Contact the User:
  
  If you identify the user who has the lock, reach out to them to see if they can complete their task or log out of the session.
  
  
  
  Release the Lock:
  
  If the user is unavailable or the lock is no longer valid (e.g., due to a session timeout), you can manually release the lock from transaction SM12. However, be cautious when doing this, as it may disrupt the work of the user who is legitimately using the application.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs may also hold locks. Check transaction SM37 to see if there are any jobs running that might be causing the lock.
  
  
  
  Review System Logs:
  
  If the issue persists, review system logs for any errors or warnings that might indicate a deeper issue with the application or database.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To check background jobs.
  SM21: To view system logs for any related errors.
  
  
  
  Best Practices:
  
  Encourage users to log out of applications when they are finished to prevent unnecessary locks.
  Implement a monitoring process to regularly check for and resolve locks that may be affecting system performance.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for more details on handling locks and managing user sessions.
  
  
  
  If the problem continues after following these steps, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.