How To Fix FOPC_CASE121 - CASE_GUID cannot be determined from work item container

SAP Error Message - Details

• Message type: E = Error

• Message class: FOPC_CASE - Assessment, Issue, Remediation, and Case

• Message number: 121

• Message text: CASE_GUID cannot be determined from work item container

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FOPC_CASE121 - CASE_GUID cannot be determined from work item container ?

  The SAP error message FOPC_CASE121 indicates that the system is unable to determine the CASE_GUID from the work item container. This typically occurs in the context of SAP Workflow or Business Process Management (BPM) when the system is trying to access or manipulate a case but cannot find the necessary identifier.
  Causes:
  
  Missing or Incorrect Data: The work item container may not have been populated correctly with the necessary data, specifically the CASE_GUID.
  Workflow Configuration Issues: There may be a misconfiguration in the workflow definition or the way the work item is being processed.
  Data Consistency Issues: If the case data has been deleted or is inconsistent, the system may not be able to retrieve the CASE_GUID.
  Authorization Issues: The user executing the workflow may not have the necessary permissions to access the case data.
  
  Solutions:
  
  Check Work Item Container: Review the work item container to ensure that the CASE_GUID is being set correctly. You can do this by checking the workflow instance and its associated data.
  Review Workflow Configuration: Ensure that the workflow is correctly configured to populate the CASE_GUID in the work item container. This may involve checking the workflow steps and the data mapping.
  Data Integrity Check: Verify that the case data exists and is consistent. If the case has been deleted or is in an inconsistent state, you may need to restore it or correct the data.
  Authorization Check: Ensure that the user has the necessary authorizations to access the case data. You may need to review the roles and permissions assigned to the user.
  Debugging: If the issue persists, consider debugging the workflow to trace where the CASE_GUID is supposed to be set and identify any potential issues in the logic.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Use transaction codes like SWI1 (Work Item Selection) to analyze work items and their containers.
  Workflow Logs: Review workflow logs for additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after trying these solutions, it may be beneficial to contact SAP support for further assistance.