How To Fix FN517 - Customer & in company code &, there are no open items

SAP Error Message - Details

• Message type: E = Error

• Message class: FN - BAPI Messages

• Message number: 517

• Message text: Customer & in company code &, there are no open items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FN517 - Customer & in company code &, there are no open items ?

  The SAP error message FN517 indicates that there are no open items for the specified customer in the specified company code. This error typically occurs when you are trying to perform a transaction that requires open items to be present, such as clearing or processing payments.
  Cause:
  
  
  No Open Items: The primary cause of this error is that there are no outstanding invoices or open items for the customer in the specified company code. This could be due to:
  
  All invoices have been paid.
  Invoices have been cleared or settled.
  The customer account is not active or has been closed.
  
  
  
  Incorrect Company Code: You may be trying to access a customer account in the wrong company code where no transactions exist.
  
  
  Data Entry Errors: There might be a mistake in the customer number or company code entered in the transaction.
  
  
  Solution:
  
  
  Check Open Items: Verify if there are any open items for the customer in the specified company code. You can do this by:
  
  Using transaction code FBL5N (Customer Line Item Display) to check the open items for the customer.
  Ensuring that you are looking in the correct company code.
  
  
  
  Review Customer Account: Ensure that the customer account is active and has not been closed or flagged for deletion.
  
  
  Correct Company Code: Double-check that you are using the correct company code when trying to process the transaction.
  
  
  Create New Open Items: If necessary, create new invoices or transactions for the customer to generate open items.
  
  
  Consult with Finance Team: If you are unsure about the status of the customer account or need further assistance, consult with your finance or accounting team.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL5N: Customer Line Item Display
  FB03: Display Document
  F-28: Post Incoming Payments
  F-32: Clear Customer
  
  
  Customer Master Data: Ensure that the customer master data is correctly maintained and that the customer is assigned to the correct company code.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  
  By following these steps, you should be able to resolve the FN517 error and proceed with your transaction.