How To Fix FMCA_MC_ODATA069 - Case GUID does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FMCA_MC_ODATA - Message class for the Multichannel oData services(PS)

• Message number: 069

• Message text: Case GUID does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMCA_MC_ODATA069 - Case GUID does not exist ?

  The SAP error message FMCA_MC_ODATA069, which states "Case GUID does not exist," typically occurs in the context of using OData services in SAP, particularly when dealing with case management or similar functionalities. This error indicates that the system is unable to find a case associated with the provided GUID (Globally Unique Identifier).
  Cause:
  
  Invalid GUID: The GUID provided in the request does not correspond to any existing case in the system.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different systems or databases.
  Deleted or Inactive Cases: The case associated with the GUID may have been deleted or marked as inactive.
  Authorization Issues: The user may not have the necessary permissions to access the case, leading to the system not being able to retrieve it.
  Incorrect OData Service Configuration: The OData service may not be correctly configured to access the case data.
  
  Solution:
  
  Verify the GUID: Check the GUID being used in the request to ensure it is correct and corresponds to an existing case.
  Check Case Status: Ensure that the case has not been deleted or marked as inactive in the system.
  Data Consistency Check: If applicable, perform a data consistency check to ensure that the case data is correctly synchronized across systems.
  Review User Permissions: Ensure that the user making the request has the necessary permissions to access the case.
  OData Service Configuration: Review the configuration of the OData service to ensure it is set up correctly to access the case data.
  Debugging: If you have access to the backend, consider debugging the OData service to trace where the error is occurring.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  OData Documentation: Review the OData service documentation for details on how to properly format requests and handle GUIDs.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Transaction Codes: Use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the OData service and related function modules.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.