How To Fix FM_EXPLAIN017 - Customer &1 does not exist in any of the dunned company codes

SAP Error Message - Details

• Message type: E = Error

• Message class: FM_EXPLAIN - Explain Dunning Decision

• Message number: 017

• Message text: Customer &1 does not exist in any of the dunned company codes

What causes this issue?

Account &v1& does not exist in any of the company codes selected in
payment run &v2& &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the <ls>Individual Dunning Notice</> function of the dunning program
to see if this account can be dunned. Start the <ls>Test run with log</>
.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FM_EXPLAIN017 - Customer &1 does not exist in any of the dunned company codes ?

  The SAP error message FM_EXPLAIN017 indicates that the customer specified (denoted by &1) does not exist in any of the company codes that are set up for dunning. This typically occurs during the dunning process when the system is trying to generate dunning notices for customers who have overdue invoices.
  
  Cause:
  
  Customer Master Data Issues: The customer may not be created in the relevant company codes. Each customer must be set up in the specific company code where the dunning process is being executed.
  Dunning Area Configuration: The dunning area for the customer may not be properly configured, or the customer may not be assigned to a dunning area.
  Inactive Customer: The customer might be marked as inactive or blocked in the system, preventing dunning from being processed.
  Company Code Assignment: The customer may not be assigned to the company code that is being used for dunning.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data