How To Fix FM_EXPLAIN017 - Customer &1 does not exist in any of the dunned company codes

SAP Error Message - Details

• Message type: E = Error

• Message class: FM_EXPLAIN - Explain Dunning Decision

• Message number: 017

• Message text: Customer &1 does not exist in any of the dunned company codes

What causes this issue?

Account &v1& does not exist in any of the company codes selected in
payment run &v2& &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the <ls>Individual Dunning Notice</> function of the dunning program
to see if this account can be dunned. Start the <ls>Test run with log</>
.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FM_EXPLAIN017 - Customer &1 does not exist in any of the dunned company codes ?

  The SAP error message FM_EXPLAIN017 indicates that the customer specified (denoted by &1) does not exist in any of the company codes that are set up for dunning. This typically occurs during the dunning process when the system is trying to generate dunning notices for customers who have overdue invoices.
  Cause:
  
  Customer Master Data Issues: The customer may not be created in the relevant company codes. Each customer must be set up in the specific company code where the dunning process is being executed.
  Dunning Area Configuration: The dunning area for the customer may not be properly configured, or the customer may not be assigned to a dunning area.
  Inactive Customer: The customer might be marked as inactive or blocked in the system, preventing dunning from being processed.
  Company Code Assignment: The customer may not be assigned to the company code that is being used for dunning.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code FD03 for display).
  Verify that the customer exists in the relevant company code.
  If the customer does not exist, create the customer in the appropriate company code using transaction code FD01 (create) or FD02 (change).
  
  
  
  Review Dunning Configuration:
  
  Check the dunning area settings in the configuration (transaction code OBD2).
  Ensure that the customer is assigned to the correct dunning area.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is not blocked or inactive. You can check this in the customer master data screen.
  
  
  
  Company Code Assignment:
  
  Ensure that the customer is assigned to the correct company code. You can check this in the customer master data under the company code view.
  
  
  
  Dunning Run:
  
  After making the necessary changes, try to execute the dunning run again to see if the error persists.
  
  
  
  Related Information:
  
  Dunning Process: Dunning is a process used to remind customers of overdue payments. It involves sending out notices to customers who have not paid their invoices on time.
  Transaction Codes:
  
  FD01: Create Customer
  FD02: Change Customer
  FD03: Display Customer
  OBD2: Dunning Area Configuration
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.