How To Fix FM213 - & dunning notices were created (& print, & fax, & e-mail requests)

SAP Error Message - Details

• Message type: E = Error

• Message class: FM - Dunning Notices

• Message number: 213

• Message text: & dunning notices were created (& print, & fax, & e-mail requests)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FM213 - & dunning notices were created (& print, & fax, & e-mail requests) ?

  The SAP error message FM213 typically relates to issues with the dunning process, specifically when dunning notices are created but there are problems with the subsequent actions such as printing, faxing, or emailing those notices. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes of FM213 Error
  
  
  Configuration Issues: The dunning procedure may not be properly configured in the system. This includes settings related to dunning levels, dunning texts, and communication methods.
  
  
  Missing Master Data: The customer master data may be incomplete or incorrect, which can prevent the system from processing dunning notices correctly.
  
  
  Output Determination Problems: The output types for dunning notices may not be set up correctly, leading to issues when trying to print, fax, or email the notices.
  
  
  Authorization Issues: The user may not have the necessary authorizations to execute the dunning process or to access certain output methods.
  
  
  Technical Errors: There may be underlying technical issues, such as problems with the print spooler, email configuration, or fax server.
  
  
  Solutions
  
  
  Check Configuration:
  
  Review the dunning procedure configuration in transaction code OBD2 to ensure that all settings are correct.
  Verify that the dunning levels and texts are properly defined.
  
  
  
  Review Customer Master Data:
  
  Use transaction code XD03 (or FD03 for financial customers) to check the customer master data for completeness.
  Ensure that the communication methods (e.g., email address) are correctly maintained.
  
  
  
  Output Type Settings:
  
  Check the output type settings for dunning notices in transaction code NACE. Ensure that the output types for dunning are correctly configured for print, fax, and email.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the dunning process has the necessary authorizations. This can be checked in transaction code SU53 after the error occurs.
  
  
  
  Technical Troubleshooting:
  
  If the issue is related to printing, check the print spooler settings and ensure that the printer is correctly configured.
  For email issues, verify the email configuration in transaction code SCOT and ensure that the SMTP settings are correct.
  For fax issues, ensure that the fax server is operational and correctly integrated with SAP.
  
  
  
  Related Information
  
  Dunning Process: The dunning process in SAP is used to remind customers of overdue payments. It involves generating dunning notices based on the dunning levels defined in the system.
  Transaction Codes:
  
  F150: Execute dunning run.
  F110: Automatic payment transactions (related to dunning).
  NACE: Output types configuration.
  OBD2: Dunning procedure configuration.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to FM213 or dunning notices.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further assistance.