How To Fix FKKUT016 - Tax data was not updated in the external tax system

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKUT - Messages for U.S. Telecommunications Taxes

• Message number: 016

• Message text: Tax data was not updated in the external tax system

What causes this issue?

When a posting document is entered, the system should update the tax
portion of the document for telecommunication tax at the same time to
the external tax system. However, this update of the tax information was
not possible due to an error.

System Response

The update is noted for a later point in time.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Make sure that you run report RFKK_COMMTAX_UPDATE at least once a day to
update data that is still missing in the external tax system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKUT016 - Tax data was not updated in the external tax system ?

  The SAP error message FKKUT016, which states "Tax data was not updated in the external tax system," typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when there is an issue with the integration between SAP and an external tax system. This error indicates that the system attempted to send tax data to an external tax calculation system, but the update was unsuccessful.
  Causes:
  
  
  Configuration Issues: The integration settings between SAP and the external tax system may not be correctly configured. This includes settings related to tax codes, tax calculation procedures, or communication parameters.
  
  
  External System Errors: The external tax system may be down, misconfigured, or experiencing issues that prevent it from receiving or processing the tax data.
  
  
  Data Issues: There may be missing or incorrect data in the transaction that is being sent to the external tax system. This could include invalid tax codes, missing tax amounts, or other required fields.
  
  
  Authorization Issues: The user or the system may not have the necessary permissions to update the external tax system.
  
  
  Network Issues: Connectivity problems between the SAP system and the external tax system can also lead to this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the integration with the external tax system. Ensure that all necessary parameters are correctly set up, including tax codes and communication settings.
  
  
  Verify External System Status: Check the status of the external tax system to ensure it is operational. If there are issues, coordinate with the external system's support team to resolve them.
  
  
  Review Transaction Data: Examine the transaction data that triggered the error. Ensure that all required fields are populated correctly and that the tax codes used are valid.
  
  
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform updates in the external tax system.
  
  
  Network Connectivity: Verify that there are no network issues preventing communication between SAP and the external tax system. This may involve checking firewalls, VPNs, or other network configurations.
  
  
  Error Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific external tax system being used for any known issues or additional configuration steps.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FKKUT016 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OB40 (for tax code configuration) and SNOTE (for applying SAP Notes).
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support or your organization's SAP Basis team for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the FKKUT016 error in your SAP system.