How To Fix FKKRATING002 - Pricing not possible due to missing customer organization data

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKRATING - Error from the rating

• Message number: 002

• Message text: Pricing not possible due to missing customer organization data

What causes this issue?

The pricing cannot be carried out due to missing organizational data in
the <DS:DE.VTPOS_KK>provider contract item</> &v2& for the contract&v1&.
The <DS:DE.VKORG>sales organization</> and the <DS:DE.VTWEG>distribution
channel</> must be specified in the contract item.
Entries in the contract item:
Sales organization: &v3&
Distribution channel: &v4&

System Response

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKRATING002 - Pricing not possible due to missing customer organization data ?

  The SAP error message FKKRATING002 indicates that the system is unable to perform pricing because it lacks the necessary customer organization data. This typically occurs in the context of contract accounts or billing processes within the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  The error is usually caused by one or more of the following issues:
  
  
  Missing Customer Master Data: The customer master record may not have been fully maintained, particularly the organizational data such as sales area, company code, or other relevant details.
  
  
  Incorrect Customer Data: The customer data may be incorrect or incomplete, leading to the inability to determine pricing.
  
  
  Missing or Incorrect Pricing Procedure: The pricing procedure assigned to the customer or the transaction may not be set up correctly.
  
  
  Organizational Structure Changes: Changes in the organizational structure (like company codes or sales areas) that have not been reflected in the customer master data.
  
  
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Ensure that all necessary organizational data is filled in, including sales area, company code, and any other relevant fields.
  
  
  
  Review Pricing Procedure:
  
  Check if the pricing procedure is correctly assigned to the customer and the relevant transaction.
  Ensure that the pricing conditions are maintained properly.
  
  
  
  Maintain Organizational Data:
  
  If there have been changes in the organizational structure, update the customer master data accordingly.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to ensure that all necessary data is synchronized and consistent across the system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the error message for any specific guidance or patches that may be applicable.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  FD03 - Display Customer Master
  VK11 - Create Condition
  VK12 - Change Condition
  VK13 - Display Condition
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP Help Portal for detailed information on pricing procedures and customer master data maintenance.
  
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the FKKRATING002 error.