How To Fix FKKPREP069 - When selecting a refill package you have to enter a prepaid account

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKPREP - Prepaid Functions

• Message number: 069

• Message text: When selecting a refill package you have to enter a prepaid account

What causes this issue?

In the selection fields, you entered a refill package for refilling a
prepaid account, but you did not make an entry for the prepaid account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Make an entry for the prepaid account. Enter either the account number
or a reference that can be used to determine the prepaid account.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKPREP069 - When selecting a refill package you have to enter a prepaid account ?

  The SAP error message FKKPREP069 typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that when you are trying to select a refill package, the system requires you to enter a prepaid account, but it has not been provided.
  Cause:
  The error is caused by the following reasons:
  
  Missing Prepaid Account: The prepaid account is not specified in the transaction or configuration.
  Configuration Issues: The system may not be properly configured to recognize the prepaid account for the refill package.
  User Input Error: The user may have overlooked entering the required prepaid account information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter Prepaid Account:
  
  Ensure that you are entering a valid prepaid account when selecting the refill package. This is typically done in the relevant transaction screen where you are processing the refill.
  
  
  
  Check Configuration:
  
  Verify the configuration settings in the SAP system related to prepaid accounts. This may involve checking the settings in the FI-CA module or the Convergent Charging settings to ensure that prepaid accounts are correctly defined and linked to the refill packages.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify prepaid account information.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to prepaid accounts and refill packages for specific instructions on how to set them up correctly.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more detailed assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with prepaid accounts and refill packages, such as FKK_PREP (for prepaid account management).
  SAP Notes: Check for any SAP Notes related to FKKPREP069 for additional insights or patches that may address the issue.
  User Manuals: Review user manuals or training materials specific to your organization’s implementation of SAP, as they may contain tailored instructions for handling prepaid accounts.
  
  By following these steps, you should be able to resolve the error and successfully process the refill package.