How To Fix FKKPREP004 - You cannot post refill of prepaid credit in dialog mode

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKPREP - Prepaid Functions

• Message number: 004

• Message text: You cannot post refill of prepaid credit in dialog mode

What causes this issue?

You specified using the selection criteria, that a refill of a prepaid
account is to be posted. The functions <LS>Post Online</> and <LS>Post
with default</> are not allowed for this.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Choose the <LS>Post</> function.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKPREP004 - You cannot post refill of prepaid credit in dialog mode ?

  The SAP error message FKKPREP004 indicates that you cannot post a refill of prepaid credit in dialog mode. This error typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when trying to process a prepaid credit refill transaction.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Dialog Mode Restrictions: The system may be configured to restrict certain operations, such as posting refills of prepaid credits, to background processing only. This is often done to ensure data integrity and to manage system load.
  Configuration Settings: There may be specific settings in the configuration that prevent dialog mode transactions for prepaid credit refills.
  User Authorizations: The user may not have the necessary authorizations to perform the refill operation in dialog mode.
  
  Solution:
  To resolve the error, you can consider the following solutions:
  
  
  Use Background Processing: If the system is configured to allow only background processing for this operation, try to execute the refill transaction in the background. You can do this by using transaction codes like SM37 to monitor background jobs or using the appropriate transaction for background processing.
  
  
  Check Configuration Settings: Review the configuration settings related to prepaid credit refills in the SAP system. This may involve checking the settings in the FI-CA module or the Convergent Charging module to see if there are any restrictions on dialog mode postings.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to perform the refill operation. You may need to consult with your SAP security team to verify and adjust the user's roles and permissions.
  
  
  Consult Documentation: Refer to the SAP documentation or help notes related to prepaid credit refills for any specific instructions or guidelines that may apply to your version of SAP.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9 (for posting payments) or FQEVENT (for managing events in FI-CA).
  SAP Notes: Search for SAP Notes related to FKKPREP004 for any patches or updates that may address this issue.
  System Logs: Check system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.