How To Fix FKKORDER094 - General request &1 cannot be closed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKORDER - Messages for Request

• Message number: 094

• Message text: General request &1 cannot be closed

What causes this issue?

General request &V1& cannot be closed. You can only close general
requests with the following statuses:
Saved
Approved
Documents generated

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKORDER094 - General request &1 cannot be closed ?

  The SAP error message FKKORDER094 indicates that a general request (in the context of contract or order management) cannot be closed. This error typically arises in the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules when there are outstanding items or issues related to the request.
  Causes:
  
  Outstanding Items: There may be open items or transactions associated with the general request that need to be cleared before it can be closed.
  Incorrect Status: The request may be in a status that does not allow it to be closed (e.g., it might be in a processing state).
  Dependencies: There could be dependencies on other documents or requests that need to be resolved first.
  Configuration Issues: There may be configuration settings in the system that prevent the closure of the request.
  User Authorizations: The user attempting to close the request may not have the necessary authorizations to perform this action.
  
  Solutions:
  
  Check Open Items: Review the general request for any open items or transactions. Clear or process these items as necessary.
  Review Status: Ensure that the request is in a status that allows it to be closed. If it is not, you may need to change its status or resolve any issues preventing closure.
  Dependency Resolution: Identify any dependencies on other documents or requests and resolve them accordingly.
  Configuration Review: Consult with your SAP administrator or functional consultant to review the configuration settings related to the general request and ensure they are set up correctly.
  Authorization Check: Verify that the user has the necessary permissions to close the request. If not, the user may need to be granted additional authorizations.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FPL9 (for processing open items) or FBL5N (for displaying customer line items) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the FI-CA module to understand the lifecycle of general requests and the conditions for closure.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.