How To Fix FKKINV747 - Clarification case &1 was put on hold

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 747

• Message text: Clarification case &1 was put on hold

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV747 - Clarification case &1 was put on hold ?

  The SAP error message FKKINV747 indicates that a clarification case has been put on hold. This typically occurs in the context of contract accounts receivable and payable (FI-CA) when there are issues that need to be resolved before proceeding with further processing of invoices or payments.
  Cause:
  
  Pending Clarifications: There may be unresolved issues related to the invoice or payment that require clarification before the process can continue.
  Missing Information: Required information or documentation may be missing, preventing the processing of the invoice.
  Approval Processes: The clarification case may be awaiting approval from a responsible party.
  System Configuration: There may be specific configurations or settings in the system that dictate when a clarification case is put on hold.
  
  Solution:
  
  Review Clarification Case: Check the details of the clarification case (using transaction codes like FKKINV or similar) to understand why it was put on hold.
  Resolve Issues: Address any outstanding issues or missing information that may be causing the hold. This could involve gathering documentation, correcting data entries, or communicating with relevant stakeholders.
  Approval Workflow: If the case is awaiting approval, ensure that the appropriate personnel are notified and that they take action to approve the case.
  System Configuration Check: If the issue persists, consult with your SAP administrator or support team to review the system configuration and ensure that it is set up correctly to handle clarification cases.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoice processing) and FKKCL (for clarification cases).
  Documentation: Refer to SAP documentation or help files for detailed information on handling clarification cases in FI-CA.
  User Roles: Ensure that users involved in the process have the necessary roles and authorizations to view and manage clarification cases.
  SAP Notes: Check for any SAP Notes related to this error message for potential bug fixes or updates that may address the issue.
  
  If the problem persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.