How To Fix FKKINV497 - --> Error during balance change on prepaid acct &1 through refill pkg &2

FKKINV497 - Overview

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 497

• Message text: --> Error during balance change on prepaid acct &1 through refill pkg &2

What causes this issue?

During processing of a change to the balance on prepaid account &V1& due
to <DS:DE.REFPK_KK>refill package</> &V2&, an exception arose that
caused the processing of the invoicing unit to terminate.

System Response

The exception (for example, error, termination by user), is described in
the highlighted lines of the log.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

FKKINV497 - Details

• The SAP error message FKKINV497, which states "Error during balance change on prepaid account &1 through refill pkg &2," typically occurs in the context of SAP Convergent Charging or SAP Convergent Invoicing when there is an issue with processing a balance change for a prepaid account. This error can arise due to various reasons, including configuration issues, data inconsistencies, or system errors.
  Causes:
  
  
  
  Configuration Issues: Incorrect configuration of the prepaid account or the refill package can lead to this error. This includes settings related to account types, balance types, or refill package parameters.
  
  
  Data Inconsistencies: If there are inconsistencies in the data related to the prepaid account or the refill package, such as invalid account status or incorrect balance amounts, this error may occur.
  
  
  Authorization Issues: The user or process attempting to perform the balance change may not have the necessary authorizations to execute the transaction.
  
  
  Technical Errors: There may be underlying technical issues, such