How To Fix FKKINV351 - Clarification case being created for source document &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 351

• Message text: Clarification case being created for source document &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV351 - Clarification case being created for source document &1 &2 ?

  The SAP error message FKKINV351 indicates that a clarification case is being created for a source document, which typically relates to issues in the invoicing or billing process within the SAP Convergent Invoicing (CI) module. This message usually arises when there are discrepancies or issues that need to be resolved before the invoicing process can continue.
  Cause:
  
  Discrepancies in Data: There may be inconsistencies or missing information in the source document (e.g., billing document, contract, etc.) that require clarification.
  Validation Errors: The system may have encountered validation errors during the processing of the document, prompting the creation of a clarification case.
  Business Rules: Certain business rules or configurations may trigger the need for clarification when specific conditions are met (e.g., pricing discrepancies, missing master data).
  Incomplete Processing: The source document may not have been fully processed or may be in a state that requires further review.
  
  Solution:
  
  Review the Source Document: Check the source document (identified by &1 &2 in the error message) for any discrepancies or missing information. Ensure that all required fields are filled out correctly.
  Check Clarification Cases: Navigate to the clarification case created by the system to understand the specific issues that need to be addressed. This can usually be done through the SAP GUI or relevant transaction codes.
  Correct Errors: Make the necessary corrections to the source document or related data based on the findings from the clarification case.
  Reprocess the Document: After making the corrections, attempt to reprocess the document to see if the issue is resolved.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to the error message and the context of your implementation.
  Engage Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoicing) and FKKCL (for clarification cases) to navigate the system effectively.
  SAP Notes: Check for any SAP Notes related to FKKINV351 for updates or patches that may address known issues.
  Configuration Settings: Review the configuration settings in the SAP system related to invoicing and billing to ensure they align with your business processes.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit the source document and clarification cases.
  
  By following these steps, you should be able to identify the cause of the FKKINV351 error and implement a solution to resolve it.