How To Fix FKKINV316 - Event 2618 provides inconsistent card payment data

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 316

• Message text: Event 2618 provides inconsistent card payment data

What causes this issue?

<DS:FU.FKK_SAMPLE_2618>Event 2618</> returns formally incorrect data for
processing card payments.

System Response

The error is error number &V1& from the following error list:
Card &V2& &V3& is invalid
No card data was found.
Card data is incomplete or inconsistent.
Assignment of card data to open items is formally incorrect.
A new payment card supplement is supposed to be created for card &V2&
&V3& (for instance, postauthorization). Card data is nonetheless
inconsistent.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE FICA_NA_OSS OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV316 - Event 2618 provides inconsistent card payment data ?

  The SAP error message FKKINV316, which states "Event 2618 provides inconsistent card payment data," typically occurs in the context of SAP Convergent Charging or SAP Convergent Invoicing when there is an inconsistency in the data related to card payments. This can happen due to various reasons, such as incorrect configuration, data entry errors, or issues with the integration of payment systems.
  Causes:
  
  Data Inconsistency: The data related to card payments may not match the expected format or values. This could be due to missing or incorrect information in the payment records.
  Configuration Issues: Incorrect configuration settings in the payment processing module or related components can lead to inconsistencies.
  Integration Problems: If there are issues with the integration between SAP and external payment gateways or systems, it can result in inconsistent data being processed.
  Transaction Errors: Errors during the transaction process, such as failed authorizations or declined payments, can lead to inconsistencies in the data recorded.
  
  Solutions:
  
  Data Validation: Check the card payment data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Configuration Review: Review the configuration settings for the payment processing module. Ensure that all settings are correctly defined and aligned with the business requirements.
  Integration Check: Verify the integration with external payment systems. Ensure that the communication between SAP and the payment gateway is functioning correctly and that there are no errors in the data being sent or received.
  Error Logs: Check the error logs for more detailed information about the specific inconsistency. This can provide insights into what data is causing the issue.
  Testing: Conduct tests with sample transactions to identify if the issue can be replicated. This can help in pinpointing the exact cause of the inconsistency.
  Consult Documentation: Refer to SAP documentation or support notes related to FKKINV316 for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide fixes or workarounds for this specific error message.
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the FKKINV316 error message in your SAP system.