How To Fix FKKEXC312 - Cash desk does not exist; select the cash desk using the input help

FKKEXC312 - Overview

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 312

• Message text: Cash desk does not exist; select the cash desk using the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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FKKEXC312 - Details

• The SAP error message FKKEXC312 indicates that the cash desk you are trying to access or use does not exist in the system. This error typically occurs in the context of financial transactions, particularly in the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules.
  
  Cause:
  
  Non-existent Cash Desk: The cash desk you are trying to select has not been created or does not exist in the system.
  Incorrect Input: The cash desk ID or name you entered may be incorrect or misspelled.
  Authorization Issues: You may not have the necessary authorizations to access the cash desk.
  
  Configuration Issues: The cash desk may not be properly configured in the system settings.
  
  
  Solution:
  
  
  Check Cash Desk Configuration:
  
  Go to the configuration settings in SAP and verify if the cash desk you are trying to use has been created.
  You can check this in the transaction code OBY6 (for cash desk configuration) or through the relevant customizing path.
  
  
  
  Use