How To Fix FKKEXC312 - Cash desk does not exist; select the cash desk using the input help

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 312

• Message text: Cash desk does not exist; select the cash desk using the input help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC312 - Cash desk does not exist; select the cash desk using the input help ?

  The SAP error message FKKEXC312 indicates that the cash desk you are trying to access or use does not exist in the system. This error typically occurs in the context of financial transactions, particularly in the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules.
  Cause:
  
  Non-existent Cash Desk: The cash desk you are trying to select has not been created or does not exist in the system.
  Incorrect Input: The cash desk ID or name you entered may be incorrect or misspelled.
  Authorization Issues: You may not have the necessary authorizations to access the cash desk.
  Configuration Issues: The cash desk may not be properly configured in the system settings.
  
  Solution:
  
  
  Check Cash Desk Configuration:
  
  Go to the configuration settings in SAP and verify if the cash desk you are trying to use has been created.
  You can check this in the transaction code OBY6 (for cash desk configuration) or through the relevant customizing path.
  
  
  
  Use Input Help:
  
  When prompted with the error, use the input help (F4) to search for available cash desks. This will show you a list of existing cash desks that you can select from.
  
  
  
  Verify Input:
  
  Double-check the cash desk ID or name you are entering to ensure it is correct.
  
  
  
  Check Authorizations:
  
  Ensure that your user profile has the necessary authorizations to access the cash desk. You may need to contact your SAP security administrator for assistance.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals related to cash desk management in your organization to ensure you are following the correct procedures.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9 (for processing payments) or FQEVENT (for cash desk events) that may be related to cash desk operations.
  SAP Notes: Search for SAP Notes related to FKKEXC312 for any patches or updates that may address this issue.
  User Roles: Ensure that your user role is appropriate for the tasks you are trying to perform, as certain roles may have restrictions on cash desk access.
  
  By following these steps, you should be able to resolve the error and successfully access the cash desk in SAP.