How To Fix FKKEXC065 - Payment document &1 cannot be reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 065

• Message text: Payment document &1 cannot be reversed

What causes this issue?

Payment document &V1& cannot be reversed because grouping key &V2& is
already closed and an agent posting &V3& was created for the agent &V4&.

System Response

The system refuses the reversal.

How to fix this error?

Post a clearing reset retaining the distribution to the related contract
account for payment document &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC065 - Payment document &1 cannot be reversed ?

  The SAP error message FKKEXC065, which states "Payment document &1 cannot be reversed," typically occurs in the context of the SAP Convergent Charging or Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that there is an issue preventing the reversal of a specific payment document.
  Causes:
  
  Document Status: The payment document may be in a status that does not allow for reversal. For example, if the document has already been cleared or if it is part of a closed period.
  Posting Period: The posting period for the payment document may be closed, preventing any changes or reversals.
  Document Type Restrictions: Certain document types may have restrictions on reversals based on configuration settings.
  Dependencies on Other Documents: The payment document may be linked to other documents (e.g., invoices) that are preventing the reversal.
  Authorization Issues: The user attempting the reversal may not have the necessary authorizations to perform this action.
  
  Solutions:
  
  Check Document Status: Review the status of the payment document to ensure it is eligible for reversal. If it has been cleared or is in a closed period, you may need to take additional steps.
  Open Posting Period: Ensure that the posting period for the document is open. If it is closed, you may need to open it temporarily to perform the reversal.
  Review Document Type Settings: Check the configuration for the document type to see if there are any restrictions on reversals. You may need to adjust these settings if necessary.
  Check Dependencies: Investigate if the payment document is linked to other documents that may be causing the issue. You may need to reverse or adjust those documents first.
  User Authorizations: Verify that the user has the necessary authorizations to perform the reversal. If not, consult with your SAP security team to obtain the required permissions.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like FB08 (for reversing accounting documents) or FBL5N (for displaying customer line items) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on payment processing and reversal procedures in FI-CA.
  
  If the issue persists after checking these aspects, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in FI-CA for further assistance.