How To Fix FKKEXC020 - Cash desk &1 belongs to a branch without agent posting

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 020

• Message text: Cash desk &1 belongs to a branch without agent posting

What causes this issue?

Branch &V2& does not have an
<DS:GLOS.446073555C85004CE10000000A155435>agent</>. External cash desk
services only support cash desk closing for branches with agents
(category B), but not for branches without agents (category A).

System Response

Processing is terminated.

How to fix this error?

INCLUDE FICA_NA_INFOADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE FICA_NA_CUST_1 OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC020 - Cash desk &1 belongs to a branch without agent posting ?

  The SAP error message FKKEXC020 indicates that the cash desk you are trying to use is associated with a branch that does not allow agent posting. This typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when dealing with cash desks and their configurations.
  Cause:
  
  Branch Configuration: The branch associated with the cash desk is configured in such a way that it does not permit agent postings. This could be due to specific settings in the branch configuration that restrict certain types of transactions.
  Cash Desk Settings: The cash desk itself may not be set up to allow agent postings, which can be a requirement for certain financial transactions.
  User Role/Authorization: The user attempting to perform the transaction may not have the necessary authorizations to post to that cash desk or branch.
  
  Solution:
  
  
  Check Branch Configuration:
  
  Navigate to the configuration settings for the branch in question. Ensure that the branch is set up to allow agent postings. This can typically be found in the customizing settings under Financial Accounting (FI) or Contract Accounts Receivable and Payable (FI-CA).
  If necessary, modify the settings to enable agent postings for that branch.
  
  
  
  Review Cash Desk Settings:
  
  Check the configuration of the cash desk to ensure it is set up correctly. You may need to adjust the settings to allow agent postings if that is required for your business process.
  
  
  
  User Authorizations:
  
  Verify that the user has the appropriate roles and authorizations to perform transactions at the specified cash desk. If not, you may need to adjust the user roles or permissions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific guidance on configuring branches and cash desks in your version of SAP.
  
  
  
  Testing:
  
  After making any changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OBY6 (for branch settings) or FQZ1 (for cash desk settings) to access the relevant configuration areas.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on configuration.
  Support: If the issue persists after checking configurations and authorizations, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error message FKKEXC020 and successfully process transactions at the cash desk.