How To Fix FKKCVS010 - Ext. payment coll. active; overpayment not permitted for payment form

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCVS -

• Message number: 010

• Message text: Ext. payment coll. active; overpayment not permitted for payment form

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCVS010 - Ext. payment coll. active; overpayment not permitted for payment form ?

  The SAP error message FKKCVS010 indicates that there is an issue with the external payment collection process in the SAP system, specifically related to overpayments. This error typically arises when the system is configured to not allow overpayments for a specific payment form, but an attempt is being made to process a payment that exceeds the amount due.
  Cause:
  
  Payment Form Configuration: The payment form being used may be configured to disallow overpayments. This is often set in the configuration of the payment method or payment form in the SAP system.
  Payment Amount Exceeds Due Amount: The payment amount being processed exceeds the amount that is due for the invoice or account, which triggers this error.
  Business Rules: There may be specific business rules or policies in place that prevent overpayments for certain types of transactions or customers.
  
  Solution:
  
  
  Check Payment Form Configuration:
  
  Navigate to the configuration settings for the payment form in the SAP system.
  Ensure that the settings allow for overpayments if that is the desired behavior. This may involve changing the configuration for the payment method or payment form.
  
  
  
  Review Payment Amount:
  
  Verify the payment amount being processed. Ensure that it does not exceed the amount due.
  If an overpayment is intended, consider adjusting the invoice or account balance to reflect the correct amount.
  
  
  
  Consult with Business Rules:
  
  If there are specific business rules that prevent overpayments, consult with the relevant stakeholders (e.g., finance or compliance teams) to understand the rationale and determine if an exception can be made.
  
  
  
  Adjust Payment Processing:
  
  If the payment is legitimate and should be processed, consider using a different payment form that allows for overpayments, if available.
  
  
  
  SAP Notes and Documentation:
  
  Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FB50, F-28, or F-32 to review or process payments and invoices.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if there are specific configurations that need to be addressed.
  Testing: After making any changes, conduct thorough testing to ensure that the error does not occur again and that the payment processing works as intended.
  
  By following these steps, you should be able to resolve the FKKCVS010 error and ensure that your payment processing aligns with your business requirements.