How To Fix FKKCOLL123 - No dunning notice stored in optical archive for document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 123

• Message text: No dunning notice stored in optical archive for document &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL123 - No dunning notice stored in optical archive for document &1 ?

  The SAP error message FKKCOLL123 indicates that there is no dunning notice stored in the optical archive for the specified document. This typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where dunning notices are generated and archived for customer accounts.
  Cause:
  
  Missing Dunning Notice: The dunning notice for the specified document has not been generated or archived properly.
  Archiving Issues: There may have been an issue during the archiving process, leading to the dunning notice not being stored in the optical archive.
  Incorrect Document Reference: The document number provided may be incorrect or does not correspond to a dunning notice.
  Configuration Issues: There may be configuration settings in the dunning process or archiving settings that are not set up correctly.
  
  Solution:
  
  
  Check Dunning Process:
  
  Verify if the dunning notice was generated for the document in question. You can do this by checking the dunning history for the customer account.
  If the dunning notice was not generated, you may need to run the dunning program again for the relevant period.
  
  
  
  Review Archiving Settings:
  
  Ensure that the archiving settings for dunning notices are correctly configured in the system. This includes checking the archiving object and the relevant settings in transaction SARA.
  If necessary, re-archive the dunning notices to ensure they are stored correctly.
  
  
  
  Check Document Number:
  
  Confirm that the document number you are referencing is correct and corresponds to a valid dunning notice.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any errors or warnings related to the dunning process or archiving that could provide more insight into the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, including how dunning notices are generated and archived.
  Archiving in SAP: Familiarize yourself with the archiving process in SAP, including how to set up and manage archiving objects.
  Transaction Codes: Useful transaction codes include:
  
  SARA: For managing archiving objects.
  F.27: For running the dunning program.
  F.28: For displaying dunning notices.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.