How To Fix FKKCOLL014 - XI system error: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 014

• Message text: XI system error: &1

What causes this issue?

XI system error: <(>&<)>1

System Response

A system error occurred during the processing of an XI message.

How to fix this error?

The processing of the XI message was terminated.

Procedure for System Administrators

For more information about the cause of the application error, see the
XI monitor for the related interface.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL014 - XI system error: &1 ?

  The SAP error message FKKCOLL014 typically indicates an issue related to the contract account in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (FI-CA) module. The specific error message "XI system error: &1" suggests that there is a problem with the integration between systems, possibly involving the Exchange Infrastructure (XI) or Process Integration (PI).
  Cause:
  
  Integration Issues: The error may arise due to problems in the data exchange between SAP systems or between SAP and non-SAP systems. This could be due to network issues, incorrect configuration, or problems with the middleware.
  Data Consistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the contract account or related tables.
  Configuration Errors: Incorrect settings in the configuration of the FI-CA module or the integration settings can lead to this error.
  System Performance: If the system is under heavy load or if there are performance issues, it may lead to timeouts or failures in processing.
  
  Solution:
  
  Check Integration Settings: Verify the configuration of the XI/PI settings to ensure that the systems are correctly set up for communication. Check for any recent changes that might have affected the integration.
  Review Logs: Look at the application logs (transaction SLG1) and the XI/PI logs to identify any specific errors or warnings that can provide more context about the issue.
  Data Validation: Ensure that the data being processed is complete and correct. Check the relevant contract accounts and related entries for any inconsistencies.
  System Performance: Monitor the system performance and check for any bottlenecks. If necessary, optimize the system or schedule the processing during off-peak hours.
  Consult Documentation: Refer to SAP Notes and documentation related to the specific error message for any known issues and recommended fixes.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SICF (for checking services), SLG1 (for application logs), and SOST (for monitoring outbound messages).
  SAP Notes: Search for SAP Notes related to FKKCOLL014 for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the FKKCOLL014 error effectively.