How To Fix FKK_SEPA067 - Mandate references are deleted when the transfer is made

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_SEPA - FI-CA: SEPA Mandate Management

• Message number: 067

• Message text: Mandate references are deleted when the transfer is made

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_SEPA067 - Mandate references are deleted when the transfer is made ?

  The SAP error message FKK_SEPA067 indicates that mandate references are deleted when a transfer is made. This error typically occurs in the context of SEPA (Single Euro Payments Area) direct debit transactions, where the system expects certain mandate references to be present for processing payments.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Mandate Reference: The mandate reference required for the direct debit transaction is missing or not correctly linked to the customer or the payment request.
  Incorrect Configuration: There may be issues with the configuration of the SEPA direct debit process in the SAP system, such as incorrect settings in the payment method or in the customer master data.
  Data Inconsistency: There might be inconsistencies in the data related to the mandates, such as expired mandates or mandates that have been incorrectly deleted.
  Technical Issues: There could be bugs or issues in the SAP version being used that affect the handling of mandate references.
  
  Solution:
  To resolve the FKK_SEPA067 error, you can take the following steps:
  
  Check Mandate Data: Verify that the mandate reference is correctly set up in the system. Ensure that the mandate is active and linked to the customer account.
  Review Configuration: Check the configuration settings for SEPA direct debit in the SAP system. Ensure that the payment method and other related settings are correctly configured.
  Data Consistency Check: Run consistency checks on the mandate data to identify any discrepancies. This can often be done through transaction codes related to payment processing or direct debit management.
  Recreate Mandate: If the mandate has been deleted or is no longer valid, you may need to recreate it. Ensure that all necessary information is provided when creating the mandate.
  Consult Documentation: Refer to SAP documentation or notes related to SEPA direct debit processing for any specific guidance or known issues.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They may provide patches or updates if the issue is related to a known bug.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) and FKK_MAINTAIN (Manage Mandates) for managing payments and mandates.
  SAP Notes: Search for SAP Notes related to FKK_SEPA067 for any specific fixes or recommendations provided by SAP.
  SEPA Guidelines: Review the SEPA guidelines to ensure compliance with the requirements for direct debit transactions.
  
  By following these steps, you should be able to identify and resolve the issue related to the FKK_SEPA067 error message in your SAP system.