How To Fix FKK_RTP104 - Card authorization failed: &1 (code: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 104

• Message text: Card authorization failed: &1 (code: &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP104 - Card authorization failed: &1 (code: &2) ?

  The SAP error message FKK_RTP104 indicates that a card authorization has failed. This error typically occurs in the context of payment processing, particularly when dealing with credit or debit card transactions in the SAP Convergent Charging or SAP Convergent Invoicing modules.
  Cause:
  The error message FKK_RTP104 Card authorization failed: &1 (code: &2) can be triggered by several factors, including:
  
  Invalid Card Information: The card number, expiration date, or CVV code may be incorrect.
  Insufficient Funds: The cardholder may not have enough funds available to complete the transaction.
  Card Restrictions: The card may have restrictions such as being reported lost or stolen, or it may be a type of card that is not accepted by the merchant.
  Network Issues: There may be connectivity issues with the payment gateway or processor.
  Configuration Issues: Incorrect configuration settings in the SAP system or with the payment processor can lead to authorization failures.
  Fraud Detection: The transaction may have been flagged as potentially fraudulent by the payment processor.
  
  Solution:
  To resolve the FKK_RTP104 error, consider the following steps:
  
  Verify Card Details: Ensure that the card information entered is correct, including the card number, expiration date, and CVV.
  Check Funds Availability: Confirm with the cardholder that there are sufficient funds available on the card.
  Review Card Status: Check if the card is active and not reported lost or stolen. If necessary, ask the cardholder to contact their bank.
  Test Connectivity: Ensure that there are no network issues affecting the connection to the payment gateway.
  Review Configuration: Check the configuration settings in SAP related to payment processing and ensure they are set up correctly.
  Contact Payment Processor: If the issue persists, contact the payment processor for more detailed information regarding the authorization failure. They may provide specific error codes or reasons for the failure.
  Log Analysis: Review the logs in SAP for any additional error messages or warnings that may provide more context about the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to payment processing and the specific error message.
  Documentation: Review the SAP documentation for the payment processing module you are using to ensure compliance with best practices.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.