How To Fix FKK_RTP089 - Payment &3 of cash desk &1/&2 was rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 089

• Message text: Payment &3 of cash desk &1/&2 was rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP089 - Payment &3 of cash desk &1/&2 was rejected ?

  The SAP error message FKK_RTP089 indicates that a payment made at a cash desk was rejected. This error typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, which handle payment processing and cash desk operations.
  Cause:
  The rejection of the payment can be due to several reasons, including but not limited to:
  
  Insufficient Funds: The payment amount exceeds the available balance or credit limit.
  Incorrect Payment Method: The payment method used may not be valid or accepted for the transaction.
  Configuration Issues: There may be configuration settings in the cash desk or payment processing that are not set up correctly.
  Technical Issues: There could be a system error or a temporary issue with the payment processing system.
  Customer Account Issues: The customer account may be blocked or have outstanding issues that prevent payment processing.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Payment Details: Verify the payment amount, method, and customer account details to ensure they are correct.
  Review Customer Account: Check if the customer account is blocked or has any outstanding issues that need to be resolved.
  Inspect Configuration: Review the configuration settings for the cash desk and payment processing to ensure they are set up correctly.
  Consult Logs: Look at the application logs or error logs in SAP to get more details about why the payment was rejected.
  Test Payment Method: If applicable, test the payment method with a smaller amount to see if it processes correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPAYH (Payment History) or FPL9 (Display Payment) to analyze payment transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message FKK_RTP089.
  Documentation: Review SAP documentation related to cash desk operations and payment processing for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the payment rejection and implement a solution to resolve the issue.