FKK_RTP006 - Payment order &1 can only be reversed by external cash desk &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKK_RTP -

• Message number: 006

• Message text: Payment order &1 can only be reversed by external cash desk &2

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKK_RTP006 - Payment order &1 can only be reversed by external cash desk &2 ?

  The SAP error message FKK_RTP006 indicates that a payment order (identified by &1) can only be reversed by an external cash desk (identified by &2). This error typically occurs in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, particularly when dealing with payment processing and cash desk operations.
  Cause:
  The error arises when there is an attempt to reverse a payment order that is associated with a specific external cash desk. The system enforces that only the designated external cash desk can perform the reversal operation for that payment order. This is often due to configuration settings or business rules that restrict reversal actions to certain cash desks.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Cash Desk: Check the cash desk associated with the payment order. Ensure that you are using the correct cash desk that is authorized to reverse the payment order.
  
  
  Use the Correct Transaction: If you are trying to reverse the payment order from a different cash desk, switch to the external cash desk specified in the error message and attempt the reversal again.
  
  
  Authorization Check: Ensure that you have the necessary authorizations to perform the reversal operation. If you lack the required permissions, contact your system administrator to grant you the appropriate access.
  
  
  Consult Configuration: If the issue persists, consult with your SAP FI-CA configuration team to review the settings related to cash desks and payment order reversals. There may be specific configurations that need to be adjusted to allow for the reversal from different cash desks.
  
  
  Documentation and Support: Refer to SAP documentation or support notes related to the FKK_RTP006 error for additional insights. If necessary, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA, such as FPL9 (Payment Order) and FPL1 (Payment Order Processing).
  Business Processes: Understand the business processes related to cash desk operations and payment order management in your organization, as this can provide context for the error.
  User Roles: Review user roles and authorizations in your SAP system to ensure compliance with internal controls and security policies.
  
  By following these steps, you should be able to address the FKK_RTP006 error and successfully reverse the payment order as needed.